Shipping Policy

Last updated: 6 August 2026

This Shipping and Delivery Policy applies to orders placed through foxfurn.in and explains how FoxFurn processes, dispatches, ships, and delivers products within India.

This policy should be read together with FoxFurn’s Return, Replacement and Refund Policy, Cancellation Policy, and Terms and Conditions.

1. Company Information

Orders placed through foxfurn.in are processed and fulfilled by:

Foxfurn Private Limited
GST Number: 08AAGCF6267R1ZR
Location: Jodhpur, Rajasthan, India

2. Delivery Coverage

FoxFurn offers free standard shipping throughout India, including all Indian states and union territories.

Delivery is subject to the address being safely accessible and reachable by an available courier or furniture-logistics partner. Delivery timelines may vary depending on the PIN code, product size and weight, road access, suitable vehicle availability, and local restrictions.

FoxFurn does not add a standard shipping surcharge because an address is remote, located in a particular state or union territory, or because a product is large or heavy.

If an address cannot be safely reached by an available logistics partner, FoxFurn will inform the customer. The customer may provide an alternative deliverable address or cancel the affected undelivered order for a full refund.

International delivery is not included unless FoxFurn separately confirms the shipping charges, delivery timeline, customs requirements, and other conditions in writing.

3. Order Confirmation

An order is considered confirmed after:

• FoxFurn receives the required payment or agreed advance payment;
• Payment verification is completed;
• The product and required materials are available;
• FoxFurn accepts the order; and
• The customer approves any required customisation details.

Customers may receive order confirmation through email, WhatsApp, SMS, or another available communication method.

For customised products, production may begin only after the customer provides final approval of the measurements, colour, material, finish, design, or other specifications.

4. Order Processing Time

All orders are normally processed within 0–7 business days from the date of order confirmation.

Processing may include:

• Payment verification;
• Product and material confirmation;
• Customisation approval;
• Production scheduling;
• Quality inspection;
• Packaging preparation; and
• Logistics arrangements.

During periods of high order volume, public holidays, sales, or operational disruption, processing may take longer. FoxFurn will make reasonable efforts to inform the customer where a material delay occurs.

5. Dispatch Timeline

Orders are normally dispatched within 7–14 days from the date of order confirmation.

The dispatch timeline includes order processing, production preparation, quality inspection, packaging, and handover to the courier or logistics partner.

The exact dispatch timeline may depend on:

• Product availability;
• Production requirements;
• Product size and weight;
• Customisation requirements;
• Material availability;
• Quality-control requirements; and
• Logistics-partner availability.

Ready-to-ship products may be dispatched earlier.

Customised, bulk, commercial, and special-project orders may require a separate dispatch timeline. Any different timeline will be communicated to the customer in writing.

6. Delivery Timeline After Dispatch

After dispatch, delivery normally takes approximately 6–7 days.

The total estimated delivery timeline is normally 15–20 days from order confirmation.

In rare cases, where dispatch takes the full 14 days and transit takes the full seven days, delivery may take up to approximately 21 days.

These timelines are estimates and are not guaranteed delivery dates.

Delivery may take longer because of:

• Remote or difficult-to-access locations;
• Courier or logistics-partner delays;
• Large or heavy products;
• Special vehicle requirements;
• Road closures;
• Weather conditions;
• Public holidays;
• Strikes or civil disruption;
• Government restrictions;
• Natural disasters; or
• Other circumstances outside FoxFurn’s reasonable control.

FoxFurn will make reasonable efforts to notify the customer if a material delay becomes known.

7. Estimated Delivery Dates

Any expected delivery date displayed on a product page, at checkout, in an order confirmation, or in a customer message is an estimate.

The estimated date should account for both:

• Processing and dispatch time; and
• Transit time after dispatch.

A delay beyond an estimated date does not automatically mean that the shipment is lost or that the order has been cancelled.

Where a material delay occurs, FoxFurn will provide an updated estimated delivery date where reasonably possible.

8. Shipping Charges

FoxFurn provides free standard shipping on all orders delivered within India.

No standard shipping charge, remote-area surcharge, fuel surcharge, handling surcharge, or product-size or product-weight surcharge will be added to an order delivered within India.

Free standard shipping covers transportation to the delivery address and one standard delivery attempt at a safe and accessible ground-floor or curbside delivery point, unless another delivery arrangement is expressly stated on the product page or confirmed by FoxFurn in writing.

The following are optional or non-standard services and are not part of the standard shipping charge:

• Installation or assembly;
• Crane, hoist, or lifting services;
• Upper-floor carrying where a suitable service lift is unavailable;
• Special building permissions or special unloading arrangements;
• Customer-requested address changes after dispatch;
• Storage caused by customer unavailability; or
• Additional delivery attempts required because the customer was unavailable or the address details were incorrect.

Any optional or non-standard service fee will be disclosed and agreed with the customer before that service is arranged. The customer may decline the optional service without affecting FoxFurn’s free standard shipping offer.

FoxFurn will not impose an undisclosed shipping charge after dispatch.

9. Order Tracking

After an order is dispatched, FoxFurn will provide available shipping information through email, WhatsApp, or SMS.

The information may include:

• Tracking or consignment number;
• Courier or logistics-partner name;
• Tracking link, where available; and
• Estimated transit or delivery date.

Tracking information may take up to 24–48 hours after dispatch to become active.

Real-time online tracking may not always be available for large furniture transported through specialised logistics providers. In such cases, customers may contact FoxFurn for available shipment updates.

10. Packaging and Quality Inspection

FoxFurn takes reasonable steps to inspect and securely package products before dispatch.

Depending on the product, packaging may include:

• Protective wrapping;
• Foam or cushioning;
• Corner protection;
• Cardboard packaging;
• Wooden or reinforced packaging; or
• Other appropriate protective materials.

Customers should retain the complete original packaging until the product has been inspected and the applicable claim period has passed.

11. Delivery Address and Contact Details

Customers are responsible for providing complete and accurate:

• Customer and recipient names;
• Mobile number;
• Email address;
• House, building, street, and locality details;
• City, state, and PIN code;
• Nearby landmark;
• Floor number;
• Lift availability;
• Access restrictions; and
• Any other information required to complete delivery.

FoxFurn should be contacted immediately if an address or contact detail needs to be corrected.

FoxFurn cannot guarantee that an address can be changed after packing or dispatch.

A delivery-address change may result in:

• A revised delivery timeline;
• Cancellation and rebooking of the shipment; or
• Cancellation of the order where the new address cannot be safely reached by an available logistics partner.

A customer-requested address change after dispatch is a non-standard service. Any applicable re-routing service fee will be disclosed and agreed before the change is processed. Standard shipping for the original order remains free.

12. Product Measurements and Delivery Access

Customers are responsible for reviewing product dimensions before ordering and confirming that the product can pass through:

• Building entrances;
• Gates;
• Doorways;
• Corridors;
• Staircases;
• Lifts;
• Parking or unloading areas; and
• Other access points leading to the intended location.

Customers must disclose material access restrictions before dispatch.

FoxFurn will not be responsible where delivery cannot be completed because the product does not fit through an access point when the product dimensions were disclosed before purchase.

Where delivery cannot be completed because of an undisclosed access restriction, FoxFurn may deliver to the nearest safe and accessible point or arrange another mutually agreed solution. Any optional lifting, storage, special-handling, or redelivery service fee will be disclosed and agreed before that service is arranged. Standard shipping remains free.

13. Large Furniture, Unloading and Floor Delivery

Unless expressly stated on the product page or confirmed by FoxFurn in writing:

• Standard delivery does not include installation or assembly;
• Delivery personnel will not move or rearrange existing furniture;
• Delivery personnel will not provide drilling, electrical, civil, or interior work;
• Customers may need to arrange suitable assistance for unloading large or heavy furniture; and
• Upper-floor delivery without a suitable service lift may not be included.

Customers must inform FoxFurn before dispatch if delivery requires:

• Carrying furniture above the ground floor;
• Stair access;
• A crane or hoist;
• Additional delivery personnel;
• Special building permission;
• A smaller delivery vehicle; or
• Special unloading arrangements.

Free standard shipping does not include the optional services listed above. FoxFurn will confirm availability and disclose any separately agreed service fee before an optional service is arranged.

14. Delivery Appointment and Customer Availability

FoxFurn or its logistics partner may contact the customer before delivery to confirm:

• Customer availability;
• Delivery location;
• Access conditions;
• Unloading requirements; or
• Delivery instructions.

The customer or an authorised adult representative should be available to receive the product.

Customers should keep their registered phone number active and respond to delivery calls or messages.

A delivery time communicated by the courier is an estimate unless a fixed delivery appointment has been expressly confirmed.

15. Unsuccessful Delivery Attempts

Delivery may be treated as unsuccessful where:

• The customer or recipient is unavailable;
• The customer cannot be contacted;
• The address is incorrect or incomplete;
• Access to the premises is unavailable;
• Building or security permission has not been arranged;
• Required unloading assistance is unavailable;
• The customer refuses a correct and undamaged product; or
• Delivery cannot be safely completed.

FoxFurn’s first standard delivery attempt is free. Where an unsuccessful delivery is caused by customer unavailability, incorrect address details, or unavailable access, any requested redelivery, storage, return, or special handling will be treated as a non-standard service.

Any non-standard service fee will be disclosed and agreed before redelivery or another service is arranged. Standard shipping itself remains free.

16. Refusal of Delivery

Customers should not refuse delivery solely because the external packaging has minor dust, marks, scratches, or ordinary transit wear.

Where the package appears materially damaged, crushed, wet, opened, torn, or tampered with, the customer should:

• Take clear photographs before opening it;
• Record its condition in the unboxing video;
• Note the condition on the delivery acknowledgement where possible; and
• Contact FoxFurn within 24 hours.

Where the wrong product is clearly being delivered or the package is severely damaged, the customer should contact FoxFurn before refusing delivery where reasonably possible.

Refusal of a correct and undamaged product may be treated as an unsuccessful delivery or post-dispatch cancellation.

17. Mandatory Unboxing Video

Customers must record a clear, complete, continuous, and unedited unboxing video while opening the package for the first time.

The video must clearly show:

• The sealed outer packaging before it is opened;
• The shipping label and order details;
• All sides of the package;
• Any visible damage or tampering;
• The complete package-opening process;
• The product being removed;
• All parts, accessories, and components; and
• Any damage, shortage, or incorrect item being reported.

The unboxing video must:

• Be recorded continuously;
• Be clear and properly lit;
• Contain no cuts, pauses, edits, filters, or unexplained interruptions;
• Keep the package and product reasonably visible; and
• Be recorded before the product is assembled, installed, used, repaired, altered, or modified.

Customers should retain all packaging until the product has been inspected and any claim has been resolved.

18. Damaged, Missing or Incorrect Products

Claims concerning the following issues must be reported within 24 hours from the recorded delivery time:

• Transit damage;
• A visibly broken product;
• Missing parts or components;
• An incorrect product;
• An incorrect colour, size, model, or variant;
• Tampered packaging; or
• Damage visible when the package is first opened.

The customer must provide:

• The complete, continuous, and unedited unboxing video;
• Clear photographs of the complete product;
• Close-up photographs of the issue;
• Photographs of the inner and outer packaging;
• The order number; and
• A clear description of the issue.

Delivery-related claims may not be accepted without the mandatory unboxing video submitted within 24 hours, except where otherwise required under applicable law.

A manufacturing defect that could not reasonably have been identified during unboxing must be reported within 7 calendar days from delivery, with clear photographs and videos showing the issue.

Eligible claims will be handled according to FoxFurn’s Return, Replacement and Refund Policy.

19. Delayed Dispatch or Delivery

FoxFurn will make reasonable efforts to process and deliver orders within the timelines stated in this policy.

If an order is materially delayed, FoxFurn may:

• Provide an updated dispatch or delivery estimate;
• Continue fulfilment with the customer’s agreement;
• Offer another mutually agreed arrangement; or
• Allow cancellation where required under the Cancellation Policy or applicable law.

A customer-requested modification, delayed approval, incomplete delivery information, or customisation change may extend the original timeline.

20. Lost Shipments

Where shipment tracking has not updated for an unusual period or a logistics partner reports that a shipment may be lost, FoxFurn will raise an investigation with the relevant delivery partner.

If the logistics partner confirms that the shipment was lost before delivery, FoxFurn will:

• Arrange a replacement at no additional shipping cost; or
• Offer another mutually agreed resolution.

If an approved replacement cannot be supplied within a reasonable period, FoxFurn may offer an equivalent alternative product or a refund to the original payment method.

21. Order Marked Delivered but Not Received

Where tracking shows an order as delivered but the customer has not received it, the customer must contact FoxFurn within 24 hours of the delivery notification.

FoxFurn may request:

• Confirmation of the delivery address;
• Recipient information;
• Details of neighbours, reception, security personnel, or another authorised receiver; and
• Other reasonable information required for the investigation.

FoxFurn will raise the issue with the logistics partner and communicate the available outcome after the investigation.

22. Installation and Assembly

Installation or assembly is included only where expressly stated on the product page, invoice, order confirmation, or another written communication from FoxFurn.

Where assembly is not included, the customer is responsible for arranging appropriate assembly or installation.

Customers should not assemble or install a product that appears damaged, incomplete, or incorrect before contacting FoxFurn.

23. Policy Updates

FoxFurn may update this policy to reflect operational, legal, courier, or regulatory changes.

Changes will take effect when published on foxfurn.in.

The policy applicable to an order will normally be the version published when the order was placed, subject to applicable law and any later written agreement with the customer.

24. Contact Information

For shipping, tracking, serviceability, or delivery questions, contact:

Foxfurn Private Limited
GST Number: 08AAGCF6267R1ZR

Email: info@foxfurn.in
Phone and WhatsApp: +91 81122 11554
Customer support: +91 97999 63976
Support hours: Monday to Saturday, 9:00 AM to 7:00 PM IST

Address:

3rd Floor, 301, 302, Rai Bahadur Bazaar
MGH Road, Sojati Gate
Jodhpur, Rajasthan 342001
India

By placing an order through foxfurn.in, the customer acknowledges that they have read and understood this Shipping and Delivery Policy.