Privacy Policy
Privacy Policy
We respect every detail you share with us — here's exactly how we protect it.
Contents
- Who We Are
- Information We Collect
- How We Use It
- Cookies & Tracking
- Sharing Your Information
- Data Retention
- Data Security
- Your Rights
- Children's Privacy
- Third-Party Links
- Policy Changes
- Contact Us
Who We Are
This Privacy Policy applies to Foxfurn Private Limited ("Foxfurn", "we", "us", or "our"), the company behind foxfurn.in. We design and handcraft premium bar furniture, bar counters, coffee tables, and home accents from our workshop in Jodhpur, Rajasthan, India.
When you browse our website, place an order, subscribe to our newsletter, or reach out via WhatsApp, you share certain information with us. This policy explains what we collect, why we collect it, how we protect it, and what rights you hold over it.
Short version: We collect only what we need to serve your order and improve your experience. We do not sell your personal data to any third party, ever.
Information We Collect
We collect information in two ways: information you provide directly, and information collected automatically when you use our website.
Identity Data
Name, email address, phone number, and billing or shipping address provided during checkout or account creation.
Transaction Data
Order details, products purchased, payment confirmation records. We do not store card numbers — handled by secure payment gateways.
Communication Data
Messages sent via WhatsApp, the contact form, or email — including inquiries, feedback, and support requests.
Usage Data
Pages visited, products viewed, time on site, browser type, device type, and IP address — collected via cookies and analytics tools.
Marketing Data
Email address and preferences if you sign up for our newsletter or promotional offers.
Technical Data
Log data, session tokens, and Shopify platform identifiers used to run and secure the website.
We do not collect sensitive personal information such as financial account details, government IDs, biometric data, or health information.
How We Use Your Information
We use personal information only for lawful purposes directly related to running our business and fulfilling your orders.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Process and fulfil orders, arrange delivery | Identity, Transaction, Address data | Contract performance |
| Send order confirmations and shipping updates | Email, Phone, Order data | Contract performance |
| Respond to queries and provide customer support | Communication data | Legitimate interest |
| Send marketing newsletters (with your consent) | Email, Preferences | Consent (opt-in) |
| Improve website and product experience | Usage, Technical data | Legitimate interest |
| Detect fraud and ensure security | Technical, Identity data | Legal obligation / Legitimate interest |
| Comply with tax, GST, and legal obligations | Transaction, Identity data | Legal obligation |
We will only send you marketing emails if you explicitly opted in. You can unsubscribe at any time via the link in any email we send.
Cookies & Tracking Technologies
Our website (hosted on Shopify) uses cookies and similar tracking technologies to make the site work correctly, remember your preferences, and help us understand how visitors use foxfurn.in.
Essential
Required for cart, checkout, login sessions, and CSRF security. Cannot be disabled.
Analytics
Google Analytics — anonymised page view and behaviour data to improve our site.
Marketing
Meta Pixel and Google Ads tags to measure ad performance and show relevant ads (with consent).
Functional
WhatsApp widget, YouTube embeds, and social share buttons set by third-party providers.
You can manage or decline non-essential cookies via your browser settings. Disabling cookies may limit features such as the cart or saved preferences.
Sharing Your Information
Foxfurn does not sell, rent, or trade your personal data. We share it only with trusted partners who need it to help us deliver our services, and only to the extent necessary.
All third-party service providers are bound by contractual obligations to keep your data secure and use it only for the agreed purpose. We do not share your data with any third party for their own marketing purposes.
We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of Foxfurn, our customers, or others.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Order & transaction records | 7 years | GST / tax compliance (IT Act) |
| Customer account data | Duration of account + 2 years | Service delivery |
| Marketing email consent | Until unsubscribed + 1 year | Consent records |
| Support communications | 3 years | Dispute resolution |
| Analytics data (anonymised) | 26 months | Google Analytics default retention |
When data is no longer required, we securely delete or anonymise it so it can no longer be associated with you.
Data Security
We take reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, accidental loss, disclosure, or destruction.
SSL Encryption
All data transmitted between your browser and foxfurn.in is encrypted using TLS/SSL.
Shopify Security
Our platform is PCI-DSS compliant and maintained by Shopify with enterprise-grade infrastructure.
Access Controls
Only authorised Foxfurn personnel with a business need can access customer data.
Breach Response
In the unlikely event of a data breach, we will notify affected customers and relevant authorities as required by law.
While we employ best-practice security measures, no method of internet transmission is 100% secure. We encourage you to use a strong password and keep your account credentials private.
Your Rights
As a customer in India or otherwise, you have the following rights regarding your personal data. Contact us at info@foxfurn.in and we will respond within 30 days.
Access
Request a copy of the personal data we hold about you.
Correction
Ask us to update inaccurate or incomplete information.
Deletion
Request erasure of your data (subject to legal retention obligations).
Objection
Object to processing based on legitimate interests, including direct marketing.
Portability
Request your data in a structured, machine-readable format.
Restriction
Ask us to pause processing while a dispute or complaint is being resolved.
Withdraw Consent
Unsubscribe from marketing or revoke consent-based processing at any time.
Lodge Complaint
File a complaint with India's data protection authority if your rights have been violated.
Children's Privacy
Foxfurn's website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at info@foxfurn.in and we will delete that information promptly.
Third-Party Links
Our website may contain links to external websites — including our social media pages on Instagram, Facebook, YouTube, and Pinterest — as well as embedded YouTube videos. These third-party platforms have their own privacy policies, which we encourage you to read.
Foxfurn has no control over, and assumes no responsibility for, the content or privacy practices of any third-party website. A link from foxfurn.in does not constitute an endorsement of that site's privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. For significant changes, we will notify you by email (if you have an account) or by placing a prominent notice on our website.
Your continued use of foxfurn.in after such changes constitutes your acceptance of the updated policy. The current version is always available at foxfurn.in/pages/privacy-policy.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a concern, please reach out to us. We aim to respond to all privacy-related queries within 5 working days.
Get in Touch
