Conditions For Cancellation

• Cancellations are allowed only before the order is shipped. A 30% Payment Gateway processing and service fee will be deducted from the paid amount. For further assistance, please contact our customer care team.

• Once the order has been shipped from the Foxfurn warehouse, no cancellations will be accepted.
  In exceptional cases (at the sole discretion of Foxfurn), if a cancellation is accepted, the two-way shipping charges must be borne by the customer.

• Customized orders, products purchased during a sale, or those bought using a discount code cannot be cancelled under any circumstances.

• In certain situations, product delivery may be delayed by up to 20 days. No refund will be issued during this period.

• For Part Payment orders, no refund will be provided upon cancellation. The advance amount will be treated as cancellation charges.
  
  

  Returns & Refund Conditions

  • Returns will be accepted only for defective products.

  • A refund will be issued only if a replacement of the same product is not available.

  • If you receive a damaged or defective product, please notify us within 24 hours of delivery with photo/video proof. For more details, kindly contact our customer care team.

  • Please do not accept products with damaged or tampered packaging (excluding normal wear & tear or transit markings).

  • Products must be UNUSED.

  • Products should be returned in their original packaging, along with the original tags, labels, and invoice.

  • Return packets must be strongly and securely packaged to avoid damage during transit.

  • Any damage caused to the product after delivery to the customer will not be eligible for return.
    In rare cases (at the discretion of the Foxfurn team), if such a return is accepted, the customer will have to bear 30% cancellation charges along with two-way transportation costs.