Conditions For Cancellation
Cancellations are allowed only before the order is shipped. A 30% Payment Gateway processing and service fee will be deducted from the paid amount. For further assistance, please contact our customer care team.
Once the order has been shipped from the Foxfurn warehouse, no cancellations will be accepted.
In exceptional cases (at the sole discretion of Foxfurn), if a cancellation is accepted, the two-way shipping charges must be borne by the customer.
Customized orders, products purchased during a sale, or those bought using a discount code cannot be cancelled under any circumstances.
In certain situations, product delivery may be delayed by up to 20 days. No refund will be issued during this period.
For Part Payment orders, no refund will be provided upon cancellation. The advance amount will be treated as cancellation charges.
Returns & Refund Conditions
Returns will be accepted only for defective products.
A refund will be issued only if a replacement of the same product is not available.
If you receive a damaged or defective product, please notify us within 24 hours of delivery with photo/video proof. For more details, kindly contact our customer care team.
Please do not accept products with damaged or tampered packaging (excluding normal wear & tear or transit markings).
Products must be UNUSED.
Products should be returned in their original packaging, along with the original tags, labels, and invoice.
Return packets must be strongly and securely packaged to avoid damage during transit.
Any damage caused to the product after delivery to the customer will not be eligible for return.
In rare cases (at the discretion of the Foxfurn team), if such a return is accepted, the customer will have to bear 30% cancellation charges along with two-way transportation costs.
