Refund & Return Policy

At Foxfurn, we strive to provide high-quality retro-style automotive furniture and exceptional customer service. We understand that sometimes issues may arise with your purchase. This Refund & Return Policy outlines the process for returning or refunding damaged items.

1. Return Eligibility

We accept returns and offer refunds only for items that are received in a damaged condition. To be eligible for a return, the following conditions must be met:

  • The item must be reported as damaged upon receipt.
  • Evidence of the damage must be provided, including photographs and/or videos.
  • The return request must be made within [X] days of receiving the item.

2. How to Report a Damaged Item

To report a damaged item, please follow these steps:

  1. Inspect Your Item: Upon receiving your order, carefully inspect the item for any visible damage. We recommend recording a video or taking photographs during the unpacking process to document the condition of the item upon arrival.
  2. Contact Us: If you find that your item is damaged, contact our customer service team immediately at [Your Email Address] or [Your Phone Number]. Provide your order number, a description of the damage, and the supporting evidence (photos/videos).
  3. Await Instructions: Our customer service team will review your submission and respond with further instructions within [X] business days.

3. Return Process

If your return request is approved, we will guide you through the return process:

  1. Packaging: Repackage the damaged item securely in its original packaging, if possible, to prevent further damage during transit.
  2. Return Shipping: We will provide you with a return shipping label or arrange for a pickup of the damaged item at no cost to you.
  3. Inspection: Once we receive the returned item, our team will inspect it to verify the reported damage.

4. Refund Process

After we receive and inspect the returned item, we will process your refund:

  • Approval: If the item is confirmed to be damaged as reported, we will approve your refund.
  • Refund Method: The refund will be issued to the original payment method used for the purchase.
  • Processing Time: Please allow [X] business days for the refund to be processed and for the credit to appear in your account.

5. Non-Returnable Items

Please note that we do not accept returns or provide refunds for items that are not damaged. All sales are final unless the item is received in a damaged condition.

6. Contact Us

If you have any questions or need further assistance with our refund and return policy, please contact us at:

Foxfurn

Email: info@foxfurn.in