INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We strive to ensure that the product you receive is as depicted in the image on our website. However, there may be slight variations due to factors such as lighting, screen resolution, and manufacturing differences. If you have specific concerns about the product's appearance or details, please feel free to contact our customer service team for further assistance. We are committed to delivering the best possible experience and product quality to our customers.

Where can I view my sales receipt?

You can view your sales receipts through the following steps:

  1. Log in to your account: Ensure you are logged into your account on our website.
  2. Navigate to the Billing or Orders section: Go to the "Billing" or "Orders" section from the main menu.
  3. Access Sales Receipts: In this section, you can find a list of all your sales receipts. You can filter by date or type to locate specific receipts.
  4. Download or Print: Click on the desired receipt to view, download, or print it.

For further assistance, please contact our customer support team.

How can I return an item?

We accept returns only if the item is received damaged. Here’s how you can return a damaged item:

  1. Inspect the Item: Upon receiving your furniture, inspect it thoroughly for any damages.
  2. Report the Damage: If you find any damage, please contact our customer service within 48 hours of delivery.
  3. Provide Evidence: Submit clear photos of the damaged item along with your order number to our customer service team.
  4. Return Authorization: Once your return is approved, you will receive a return authorization and instructions on how to return the item.

Please note, we do not accept returns for reasons other than receiving the item damaged, in accordance with standard policies in the furniture industry.

For more details on our return policy, please visit our Return Policy Page.

Will you restock items indicated as “out of stock?”

If an item is marked as "out of stock," we may restock it depending on availability and demand. While we strive to keep popular items in stock, we cannot guarantee the restocking of all products. To stay updated on restock status:

  1. Check the Product Page: The product page will often have the most up-to-date information regarding restocks.
  2. Sign Up for Notifications: If available, use the "Notify Me" option on the product page to receive an email alert when the item is back in stock.
  3. Contact Customer Service: For specific inquiries, feel free to reach out to our customer service team for more details.

We appreciate your understanding and patience.

Where can I ship my order?

We are pleased to offer shipping to a wide range of locations to accommodate our diverse customer base. Our goal is to ensure you receive your order promptly and securely, no matter where you are. While we strive to ship to as many destinations as possible, please note that certain restrictions may apply based on regional regulations and logistical considerations.

To check if we can ship to your specific location, please proceed to the checkout page and enter your shipping details. If you encounter any issues or have further questions, our customer service team is here to assist you.

We appreciate your understanding and we are committed to providing the best possible service for all your shipping needs.

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